Store Policy

At Paw Haven, we're committed to providing a safe, reliable, and enjoyable shopping experience for every customer. By placing an order on our website, you agree to the following policies.

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Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations in colour or appearance may occur due to different screen settings and manufacturing updates.

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Orders

Once an order has been placed, you'll receive a confirmation email. We reserve the right to cancel or refuse any order if fraudulent or unauthorised activity is suspected.

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Payments

We accept secure payments through trusted payment providers. All transactions are encrypted to protect your personal and financial information.

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Shipping

Orders are processed within 1–3 business days, with an estimated delivery time of 5–12 business days. Delivery times may vary depending on your location and other external factors.

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Returns & Refunds

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Returned items must be unused, in their original condition, and include the original packaging.

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Customer Support

Our team is available 24/7 to assist with any questions regarding your order or our products.

Email: support@shop-pawhaven.com

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Privacy & Security

Your privacy is important to us. We handle all personal information securely and never sell your data to third parties. For more information, please refer to our Privacy Policy.