Shipping & Returns

At Paw Haven, we're committed to making your shopping experience as smooth and enjoyable as possible. We carefully process every order and work hard to ensure your products arrive safely and on time.

Shipping

Processing time: 1–3 business days
Estimated delivery: 5–12 business days
Tracking information will be sent by email once your order has been dispatched.
Delivery times may vary depending on your location and seasonal demand.

Returns

We want you and your pet to be completely happy with your purchase.

If you're not satisfied with your order, you may request a return within 30 days of receiving your item.

To qualify for a return:

Items must be unused and in their original condition.
Products should be returned in their original packaging.

Once your return has been received and inspected, we'll process your refund as quickly as possible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, including photos of the item. We'll gladly arrange a replacement or refund.

Need Help?

If you have any questions about shipping or returns, our support team is here to help.

Email: support@shop-pawhaven.com

24/7 Customer Support